Shipping policy

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Local delivery

Perth Metro Area

• Free delivery( Monday, Wednesday & Friday) on orders over $150 with the Perth Metro area. Orders placed by 12pm on delivery days will be delivered on the same day.
• $10 flat rate fee applies to orders under $100.

We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

PERTH (OUTSIDE DELIVERY ZONE)

• Orders placed by customers located outside of the Perth Metro area will be shipped the same day (Monday - Friday) using Australia Post / Courier.

REST OF AUSTRALIA

• Orders are shipped within 48 hours (Monday- Friday) using Australia Post / Courier. Australia Post delivery standard are 2- 10 business days. Flat rate shipping fee of $10. Free shipping on Orders over $200. 

 

International Shipping

• All international shipments will be $30 AUD shipping fee
• We ship far and further and are extremely proud of the customer base however, we are not responsible for customs and duties determined by each country’s individual customs agency. Duties, taxes and other fees are the responsibility of the recipient.
• Please allow 1-2 days for the order to be processed for shipping. All orders are carefully packed by hand and ensure that they are placed in the packaging properly.
• Bantu is shipped to a select number of International destinations. The Australia Post site quotes, though does not guarantee the delivery  time frames listed on its website.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at orders@bantu.com.au with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

• Unfortunately, we do not ship to PO Boxes.

Refunds, returns, and exchanges

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at orders@bantu.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at orders@bantu.com.au