We accept Credit Cards, Debit Cards, PayPal and After Pay only on selected items.
Definitely! You will receive an email confirmation after placing your order to confirm that we have received your order. If for some reason, you did not receive an email, please check your spam folder first before emailing firstname.lastname@example.org
Yes, you will receive an email notifying you that your order has been shipped.
Definitely! Only within two days of placing the first order of the purchase since all Bantu items are tailor made though this will increase the time of that the item will be dispatched. Please email email@example.com prior to adding more items.
Unfortunately, we cannot cancel your order since all items are tailor made. Bantu does not mass
produce. No exceptions shall be made.
Unfortunately, we cannot refund any orders that have been placed since all items are tailor made. Bantu does not mass produce. No exceptions shall be made.
Bantu E Voucher would have expired or the Apply button was not clicked. Once order has been placed and completed the discount code cannot be applied. Please email firstname.lastname@example.org for any further assistance.
Definitely! Please email email@example.com immediately and we are generally able to change the address unless order has not been shipped.
Definitely! Only to PO Boxes in Australia and New Zealand. Unfortunately, we cannot send parcels to PO boxes to other than the two countries.
All Bantu garments are tailor made. Please allow 10 -12 business days for Australia and 12 – 14 working days for International Orders.
Definitely! Australian customers can track your order via Australia Post or Sandal and International customers via DHL Express. You can also check your order confirmation for tracking details.
Please take note of the indicated time for shipment in shipping policy.
All returns are processed within 5 days of receiving them. Please wait until we send you a confirmation. Kindly refer to our Returns Policy for more information.
All Bantu store credits are only valid for 12 months from date of being issued.
Definitely, all returns shall be issued an online voucher. Unfortunately, we cannot exchange items unless you are willing to cover all postage costs. Please contact us at firstname.lastname@example.org with the requests.
No, we are an Online Only Boutique.