[vc_row][vc_column][vc_tta_accordion c_position=”right” active_section=”1″ collapsible_all=”true” el_class=”accordion-style”][vc_tta_section title=”How do I contact Customer Care?” tab_id=”1505289654374-b29975d3-183d”][vc_column_text]You can email customercare@bantu.com.au or fill in our Contact Form. We will respond within 24 hours.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are the payment methods accepted on the Bantu Online Boutique?” tab_id=”1505289654374-f1f6f08c-df37″][vc_column_text]We accept Credit Cards, Debit Cards, PayPal and After Pay only on selected items.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will I receive a confirmation email after I place an order?” tab_id=”1505292822225-68afe67f-a1bf”][vc_column_text]Definitely! You will receive an email confirmation after placing your order to confirm that we have received your order. If for some reason, you did not receive an email, please check your spam folder first before emailing orders@bantu.com.au[/vc_column_text][/vc_tta_section][vc_tta_section title=”Will I receive a notification email once my order has been shipped?” tab_id=”1505292906628-36b0cee7-e6cd”][vc_column_text]Yes, you will receive an email notifying you that your order has been shipped.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I just placed my order, can I add another item to it.” tab_id=”1505292904320-37f5fb7c-dc1e”][vc_column_text]Definitely! Only within two days of placing the first order of the purchase since all Bantu items are tailor made though this will increase the time of that the item will be dispatched. Please email orders@bantu.com.au prior to adding more items.[/vc_column_text][/vc_tta_section][vc_tta_section title=”CAN I CANCEL AN ORDER THAT I HAVE JUST PLACED?” tab_id=”1505292901191-f364bcbb-d283″][vc_column_text]Unfortunately, we cannot cancel your order since all items are tailor made. Bantu does not mass
produce. No exceptions shall be made.[/vc_column_text][/vc_tta_section][vc_tta_section title=”CAN I RECEIVE A REFUND ON AN ORDER HAVE PLACED?” tab_id=”1505293024287-5652af3f-e355″][vc_column_text]Unfortunately, we cannot refund any orders that have been placed since all items are tailor made. Bantu does not mass produce. No exceptions shall be made.[/vc_column_text][/vc_tta_section][vc_tta_section title=”ENTERED AND E VOUCHER CODE & IT IS NOT WORKING” tab_id=”1505293082064-86700c2b-e281″][vc_column_text]Bantu E Voucher would have expired or the Apply button was not clicked. Once order has been placed and completed the discount code cannot be applied. Please email orders@bantu.com.au for any further assistance.[/vc_column_text][/vc_tta_section][vc_tta_section title=”CHANGE OF SHIPPING DETAILS ONCE ORDER HAS BEEN PLACED” tab_id=”1505293080365-fc033675-6856″][vc_column_text]Definitely! Please email customercare@bantu.com.au immediately and we are generally able to change the address unless order has not been shipped.[/vc_column_text][/vc_tta_section][vc_tta_section title=”ORDERS TO BE SENT TO PO BOXES” tab_id=”1505427329643-4f4093a0-e5a3″][vc_column_text]Definitely! Only to PO Boxes in Australia and New Zealand. Unfortunately, we cannot send parcels to PO boxes to other than the two countries.[/vc_column_text][/vc_tta_section][vc_tta_section title=”SHIPPED OF ORDERS” tab_id=”1505427426721-725b0114-affa”][vc_column_text]All Bantu garments are tailor made. Please allow 10 -12 business days for Australia and 12 – 14 working days for International Orders.[/vc_column_text][/vc_tta_section][vc_tta_section title=”TRACKING AN ORDER” tab_id=”1505427424361-674fbe5a-1dff”][vc_column_text]Definitely! Australian customers can track your order via Australia Post or Sandal and International customers via DHL Express. You can also check your order confirmation for tracking details.[/vc_column_text][/vc_tta_section][vc_tta_section title=”ITEMS HAVE NOT BEEN RECEIVED” tab_id=”1505427495032-4cb817b8-13bb”][vc_column_text]Please take note of the indicated time for shipment in shipping policy.[/vc_column_text][/vc_tta_section][vc_tta_section title=”TIME TO PROCESS RETURN” tab_id=”1505427492912-67cada40-cf66″][vc_column_text]All returns are processed within 5 days of receiving them. Please wait until we send you a confirmation. Kindly refer to our Returns Policy for more information.[/vc_column_text][/vc_tta_section][vc_tta_section title=”DURATION OF STORE CREDIT” tab_id=”1505427555112-935d2059-e270″][vc_column_text]All Bantu store credits are only valid for 12 months from date of being issued.[/vc_column_text][/vc_tta_section][vc_tta_section title=”RETURNING AN INTERNATIONAL ORDER” tab_id=”1505427553636-c25f97d0-ffdc”][vc_column_text]Definitely, all returns shall be issued an online voucher. Unfortunately, we cannot exchange items unless you are willing to cover all postage costs. Please contact us at orders@bantu.com.au with the requests.[/vc_column_text][/vc_tta_section][vc_tta_section title=”PHYSICAL BANTU STORE” tab_id=”1505427549620-664d14ab-3812″][vc_column_text]No, we are an Online Only Boutique.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]